Refund policy
Last updated: [October 22, 2026]
The short version
- 14 days from delivery to request a return of unopened, sealed saffron.
- Opened or used saffron can't be returned for a change of mind, for food safety.
- Damaged, defective or wrong order? We'll make it right at no cost when it's on us.
14-day returns
At Star Saffron, we take pride in the quality of our Moroccan saffron and want you to feel confident in every purchase.
We accept return requests within 14 days of delivery for products that are unopened, unused, and in their original, intact, sealed packaging.
How to return an item
- Contact us first. Email info@starsaffron.co with your order number before sending anything back.
- Send it back. Customers are responsible for return shipping costs unless the return is due to our error or a product issue.
- We inspect it. Once your return has been received and inspected, we'll let you know whether your refund is approved or rejected.
- You're refunded. Approved refunds are issued to your original payment method within 10 business days.
Original shipping charges are nonrefundable for change-of-mind returns.
Opened products
For food safety and quality assurance, we cannot accept change-of-mind returns of saffron that has been opened or used.
Damaged, defective or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, with:
- your order number, and
- photos of the issue.
We'll review the situation and arrange an appropriate refund or replacement at no additional cost when the issue is our responsibility.
Our commitment
Your trust matters to us. If something isn't right with your order, email info@starsaffron.co so we can work toward a fair resolution.
Shipping questions? Read our shipping policy.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.